Family Support

Crisis Support

Should you need urgent support or find yourself in a crisis situation, please see the ‘crisis support’ information provided here:

Crisis Support (PDF)

Crisis Support (editable Word version)


About the Family Support Service  

We offer information about challenging behaviour to anyone who provides unpaid support to a child, young person or adult with a severe learning disability. We can also signpost you to other specialist organisations and sources of information.

You can call us on: 0300 666 0126 woman on phone hands only

Or email us at:

We are open at the following times:

Monday – Thursday: 9am – 5pm

Friday: 9am – 3pm

The Family Support Service can provide information and support about the needs of your family member with a severe learning disability. Our support is confidential and we won’t judge you or tell you what to do.

Please note we are a small charity and have one Family Support Worker available each day. This could mean you are not able to get support straight away. We will support families with urgent concerns as a priority. Family Support can offer you up to 3 support calls, lasting up to 45 minutes. You can call again in the future for further support if you experience a new issue that you would like to discuss (up to 3 calls each time).

Families who we have supported used the words above to describe how they felt afterwards or the difference the support made.


Don’t speak English? Speak to the CBF in your language.

flags of the worldThe CBF receives calls from families from diverse backgrounds. We have an interpreting service available to families whose first language is not English. The CBF will arrange for an interpreter to join the call to translate the conversation. This is a free and confidential service. If you or someone you know would like to use the interpreting service please let us know so we can arrange this for you. Please call 0300 666 0126, email, or contact us here giving the name, phone number and language.

The CBF is only able to support people who care for someone with a severe or profound learning disability. For people caring for someone with a mild or moderate learning disability or other disability, sources of support and information are listed in our directory here.

We provide free information about challenging behaviour and a wide range of related topics. For more information click here.

Click to go to the Information Section

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Registered charity no. 1060714