Family Support
** Due to the Coronavirus our opening times have changed slightly. If you are a family carer and need to talk to the CBF family support team then please call them on 0300 666 0126 between 9am – 4pm or email support@thecbf.org.uk
If you don’t need family support but do need to contact the CBF then please email the person you are dealing with directly. If you don’t know their email address, email info@thecbf.org.uk and your message will be passed to the relevant person**
We offer information about challenging behaviour to anyone who provides unpaid support to a child, young person or adult with a severe learning disability. We can also signpost you to other specialist organisations and sources of information.
You can call us on: 0300 666 0126 
Or email us at: support@thecbf.org.uk
We are open at the following times:
Monday – Thursday: 9am – 5pm
Friday: 9am – 3pm
The CBF Family Support Service has reduced opening times during the Summer holidays. There will be no Family Support Worker available on 15th, 16th, 21st and 23rd August. Should you contact the CBF on these days we will respond as soon as possible. We prioritise family support but the CBF is a small charity with limited capacity – thank you for your patience this summer.
The Family Support Service can provide information and support about the needs of your family member with a severe learning disability. Our support is confidential and we won’t judge you or tell you what to do.
Please note we are a small charity and have one Family Support Worker available each day. This could mean you are not able to get support straight away. We will support families with urgent concerns as a priority. Family Support can offer you up to 3 support calls, lasting up to 45 minutes. You can call again in the future for further support if you experience a new issue that you would like to discuss (up to 3 calls each time).
Families who we have supported used the words above to describe how they felt afterwards or the difference the support made.
Don’t speak English? Speak to the CBF in your language.
The CBF receives calls from families from diverse backgrounds. We have an interpreting service available to families whose first language is not English. The CBF will arrange for an interpreter to join the call to translate the conversation. This is a free and confidential service. If you or someone you know would like to use the interpreting service please let us know so we can arrange this for you. Please call 0300 666 0126, email support@thecbf.org.uk, or contact us here giving the name, phone number and language.
The CBF is only able to support people who care for someone with a severe or profound learning disability. For people caring for someone with a mild or moderate learning disability or other disability, sources of support and information are listed in our directory here.
We provide free information about challenging behaviour and a wide range of related topics. For more information click here.
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