Family Support Service

Our Family Support Team provides free information about challenging behaviour to anyone who provides unpaid support to someone with a severe learning disability. We can also signpost you to other specialist organisations and sources of information.

You can call us on: 0300 666 0126 

Or email us at:

We are open at the following times:

Monday – Thursday: 9am – 5pm

Friday: 9am – 3pm

You can book a call with a Family Support Worker for information and support about the needs of your family member with a severe learning disability: you will receive a call lasting up to 45 minutes at an agreed time. Our support is confidential and we won’t judge you or tell you what to do. The Family Support Worker can offer you up to 3 support calls. You can call again in the future for further support if you experience a new issue that you would like to discuss (up to 3 calls each time).

Please note we are a small charity and have one Family Support Worker. This could mean you are not able to get support straight away and may need to wait up to ten working days (longer when leave is taken) for a call with the Family Support Worker. We will support families with urgent concerns as a priority.

Our family support service also has an interpretation service for people whose first language is not English.

The CBF is only able to support people who care for someone with a severe or profound learning disability. For people caring for someone with a mild or moderate learning disability or other disability, sources of support and information are listed in our directory here.

We provide free information about challenging behaviour and a wide range of related topics. For more information click here.

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Registered charity no. 1060714