Family Support

We offer information about challenging behaviour to anyone who provides unpaid support to a child, young person or adult with a severe learning disability. We can also signpost you to other specialist organisations and sources of information.

You can call us on: 0300 666 0126 woman on phone hands only

Or email us at:

We are open at the following times:

Monday – Thursday: 9am – 5pm

Friday: 9am – 3pm

The Family Support Worker can provide information and support about the needs of your family member with a severe learning disability. Our support is confidential and we won’t judge you or tell you what to do.

Please note we are a small charity and have one Family Support Worker. This could mean you are not able to get support straight away and may need to wait up to ten working days to speak to the Family Support Worker. We will support families with urgent concerns as a priority. The Family Support Worker can offer you up to 3 support calls, lasting up to 45 minutes. You can call again in the future for further support if you experience a new issue that you would like to discuss (up to 3 calls each time).

Don’t speak English? Speak to the CBF in your language: contact us here

flags of the worldThe CBF receives calls from families from diverse backgrounds. To help all family carers to speak to the Family Support Worker, we have an interpreting service available to families whose first language is not English. The CBF will arrange for an interpreter to join the call to translate the conversation. This is a free and confidential service. If you or someone you know would like to use the interpreting service please let us know so we can arrange this for you. Please call 0300 666 0126, email, or contact us here giving the name, phone number and language.

The CBF is only able to support people who care for someone with a severe or profound learning disability. For people caring for someone with a mild or moderate learning disability or other disability, sources of support and information are listed in our directory here.

We provide free information about challenging behaviour and a wide range of related topics. For more information click here.

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Registered charity no. 1060714