New helpline for victims of Winterbourne View

‘Respond Action Group members June Patterson and Sanjay Ramphal celebrate the launch of the new helpline

 Respond Action Group members June Pattersonand Sanjay Ramphal celebrate the launch of the new helplne

The charity Respond has just been awarded funding by the Department of Health to provide emotional support to people with learning disabilities who were abused at Winterbourne View.

Norman Lamb, Minister of Care and Support at the Department of Health said:  

"Following the horrific events shown in the BBC Panorama programme in 2011, I have met with families whose loved ones were patients at Winterbourne View hospital. I know the deep distress suffered by both the people with learning disabilities who were patients at the hospital and their families. I am pleased that my Department has been able to provide help to Respond to enable them to provide specialist support to those people and families. I know of the valuable work of Respond in supporting people with learning disabilities and family carers who have suffered abuse or trauma”

Respond CEO Noelle Blackman says: “We are so pleased to be able to provide the support that Winterbourne survivors and their families deserve after experiencing such terrible trauma”.


From Thursday 11th April former patients, family members and friends can ring the new Winterbourne View Helpline: on 0808 808 0700.  The helpline is free and will be open every Thursday from 10 am – 4pm.


Through the helpline callers will also be able to access other support services, such as counselling, Family Support Sessions, and advice and information.


Ertan Taner, who sought help from Respond for his learning disabled son, urges Winterbourne families to get in touch: “Respond is a fantastic organisation, they work with the whole family and really helped us through a very difficult time.”


Respond Action Group member June Patterson (in photo), who has a learning disability herself, also encourages former patients to get in touch: “When you’ve been abused, it can really help to talk to someone you can trust, and the staff at Respond are specially trained to work with people with learning disabilities”.

Download the Respond leaflet on the new support line here

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