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CQC announces

The Care Quality Commission (CQC), which regulates health and social care services in England, has published a strategy setting out what it hopes to achieve in the next three years.

The strategy focusses on working in partnership, relationship building, making better use of information and inspections, and strengthening the protection of people whose rights are restricted under the Mental Health Act.

The CQC commented:  “We are making radical changes to the way we inspect and regulate services to make sure they provide people with safe, effective, compassionate and high-quality care, and to encourage them to make improvements.

“We will make sure that above all else, we are always on the side of people who use care services and always put their interests first.”

The strategy sets out a range of actions, including:

  • Developing a  clear programme to respond to service failure
  • Publishing better information for the public, including ratings of services
  • Using evidence in a more focussed way, by listening better to people’s experiences or concerns about services
  • Appointing Chief Inspectors of hospitals and adult social care and support
  • Making sure that inspectors specialise in particular areas of care and lead teams that include clinical experts, as well as Experts by Experience. Experts by Experience are people with personal experience of care.
  • Improving understanding of how well different care services work together by listening to people’s experiences of moving between different care services.

The CBF welcomes the commitment to improvement, as the CQC as a regulator has an important role to play in ensuring that individuals receive quality services that meet their needs.

The CBF works with the CQC as part of the Acting Together programme, recruiting, training and supporting family carers of individuals with complex needs as Experts by Experience. The insight Experts by Experience bring to the work of CQC has been valuable and we welcome the commitment to increase the contribution from Experts by Experience in all areas of CQC work.

For more information, and for a full list of the actions planned, read the strategy here

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